TRAINING NEWS
Building and Fostering Virtual Learning Communities

According to Brandon Hall Research:  “Extensive evidence suggests that effective learning communities provide important benefits for learners and their organizations. Apart from significant gains in learning, benefits include reducing isolation, enhancing collegiality, increasing job satisfaction, and Instituting new approaches to solving problems. This report provides you with the key information you need to understand and foster virtual learning communities within your organization.”

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TRAINING NEWS
How Learning Management Systems are Integrating
Social Learning Technologies

Brandon Hall Research discusses their report:  “This report will provide you with an understanding of how new social learning technologies such as blogs, wikis, peer rating of content , and tagging/bookmarking, are being integrated into learning management systems, making the addition of Web 2.0 technologies to your learning strategy easy.”

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TRAINING NEWS
Article:  New IT Job Titles Emphasize Business

According to Certification Magazine: "When building a career, forward thinking can be a serious advantage. It doesn't matter if you're just getting into the business: The tech industry advances and changes so quickly, considering up-front how best to achieve a C-level position makes sense."

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TRAINING NEWS
E-Learning for Multiple Generations

CLO Magazine explains:  “Different generations have different traits. Research tells us that there are differences in how people learn based on when they were born. Here are five strategies for designing e-learning to address multiple generations in the workforce…”

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TRAINING NEWS
Transform Corporate Learning With a User Network

CLO Magazine explains: “All students learn differently from each other. Aptitudes and intelligence strengths differ, as do preferred learning styles and paces. This means that to ensure each student realizes his or her full potential, we need to customize learning opportunities to address each student’s needs.”

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TRAINING NEWS
Seven Skills for IT Fame and Fortune

ComputerWorld discusses job security and skills:  “With the economic downturn on everyone's mind, assumptions about job security come into question and everyone starts re-examining his skills. There are lots of valuable jobs performed in IT, but some skills are valued more highly than others. Here are my top seven skills that could help you not only keep that job, but also secure an even better new job, positioning you to work on the next generation of IT systems and software products in the era of Web-delivered online applications.”

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TRAINING NEWS
Improving Talent when Times are Tough

Corporate University Xchange discusses talent and training:  “The economy’s growth rate did slow for two consecutive quarters; that’s typically a sign of recession. Many companies, however, continue to deliver good performances by winning significant new business in emerging economies and capitalizing on productivity gains they’ve achieved through performance improvement initiatives like Six Sigma.  So what advice can we offer business leaders to help them succeed despite some dismal circumstances? The answer might sound counterintuitive and is one you’d probably expect from CorpU: business leaders should invest in their greatest asset, albeit their greatest expense – their people.”

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TRAINING NEWS
Running Training Like a Business

Corporate University Xchange: "Across the globe, many learning organizations view themselves as overhead or manage themselves against a set of metrics that are about volume and activity levels. Ed Trolley, author of Running Training like a Business, recognized that businesses were having trouble interacting with training organizations because the language, behaviors and measures of success were drastically different. His proposed solution is simple: run training like any other business."

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TRAINING NEWS
Manager’s Role in Learning and Performance

Expertus discusses management support:  “Almost every learning and development (L&D) professional complains about the lack of management support. The topic will move to the top of most lists of persistent problems in the learning and development field. Managers are sometimes reluctant to send
participants to programs, decline to be involved in any type of follow-up activity, will not reinforce the objectives of the program, and sometimes complain about the cost of the program. In a few cases, managers even suggest that participants ignore what was presented in the program.”

For the full article, please visit: http://media.roiinstitute.net/tools/
2007/05/24/ManagersRoleinLeaningandPerformance.pdf

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TRAINING NEWS
The Training Triumvirate

Gantthead discusses training budgets:  “Most organizations of a reasonable size have training budgets, and many of them have specific spends per employee. Yet in these tight economic times, when the perception is that training dollars are where the first and biggest cuts occur, there are a remarkably large number of companies whose employees don’t use all of the training budget that is available to them. I want to help you spend the dollars available to you, whether you have a personal budget, a team budget or just a department budget--and I want to introduce you to the project management training triumvirate!”

For the full article, please visit: http://www.gantthead.com/content/
articles/243496.cfm

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TRAINING NEWS
PMP: Pass vs. Learn

Gantthead explains:  “The PMP. For much of the world of project management, it’s the Holy Grail. If you have the PMP, opportunities open up to you that would otherwise be closed. You are automatically seen as more employable, more valuable, more knowledgeable. It’s clearly a qualification that’s worth securing, but should that be your goal, or is the PMP evidence that you have achieved your goal of reaching (and demonstrating) a proficient level of knowledge?”

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TRAINING NEWS
Master of Your Domain

Gantthead discusses talent in the workplace:  “Is there a place for mastery--the processes of perfecting our natural gifts and talents--in the workplace? Is the concept of mastery lost on organizations as they strive to cut costs, compete on margins, reduce FTEs and focus on next quarter’s numbers? Perhaps if our organizations truly embraced quality and excellence, then developing “masters”--people who possess and deploy exceptional talents and skills on behalf of the organization’s pursuit of sustained growth and prosperity--would be imperative, a task of paramount importance.”

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TRAINING NEWS
Study:  Worldwide and U.S. Corporate e-Learning
2008–2012 Forecast

IDC discusses e-learning:  “This IDC study views the e-learning market that has had a path of rapid change and growth over the past 10 years. While this growth will continue, the market is now more mature and stable, with vendors providing solutions that address real buyer issues and offer return on investments. No longer a mere training tool, companies are looking to e-learning solutions to address a wide range of strategic business initiatives including regulatory compliance, new product rollouts, retail sales readiness, business-to-business sales effectiveness, business process improvement, employee orientation, and channel/customer education.”

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TRAINING NEWS
Survey:  A Workforce in Crisis

National Contract Management Association discusses recruiting and retaining acquisition professionals:  “This survey analysis offers federal acquisition managers and human capital recruitment and training specialists some insight into the efficacy of their efforts to attract and train federal acquisition professionals.”

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TRAINING NEWS
Article:  Making the Most of your Online Class

Online Learning explains:  “As a teacher of an online learning course, the computer is your playground. Anything you can find or do on a computer, you can implement into your lessons. And as a student in an online class, you also can take advantage of all of a computer's resources to make your learning a meaningful experience. As a result, introducing screen capture tools into your online classroom benefits both students and teachers. Due to their versatility and ease of use, screen recording and screen capture tools are a natural fit for your academic needs.”

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TRAINING NEWS
Training Through Tribalism

Training Magazine discusses conflict in the workplace:  “Employee conflict is nothing new, but with a more diverse workforce than ever before, you may find your sparring employees divided into age-related, departmental, and countless other factions.  Whether it's departmental, hierarchical, generational, geographical, categorical, or gender-specific, "tribes" are formed in organizations every day.”

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TRAINING NEWS
Training Issues and Challenges

Training Magazine explains:  “Having trouble sleeping at night? It's not surprising if you are because, according to the 2008 Corporate Issues Survey from The Ken Blanchard Companies, you have a lot to think about. Based on feedback from more than 1,800 executives, line managers, and training and human resources leaders, here are some of your hot topics so far for 2008…”

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TRAINING NEWS
Article:  The ROI of Reusable Content

TrainingOutsourcing.com explains:  “For today’s training organizations, learning content must be efficiently leveraged to serve multiple audiences, multiple contexts and multiple output formats in order to deliver training that meets each learner’s moment of need.”

For the full article, please visit: http://www.clomedia.com/features/
2008/July/2291/index.php

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SUPPLIER SNAPSHOTS
BMC Software: Web Based Training

BMC Remedy Service Desk 7.x: Using Incident
Management (WBT) 
According to BMC software: "In this online course, students are introduced to the functionality of BMC Remedy Incident Management 7.x. Students learn how to perform various tasks from three user roles: requester, support staff, and incident manager. " 

For the full article, visit: http://services.bmc.com/education/register/
class_details.cfm?orgin=Customer&IDc=1&cid=90174768.0

BMC Remedy Service Desk 7.x: Using Problem
Management (WBT) 
According to BMC Software: "In this online course, students are introduced to the functionality of BMC Remedy Problem Management 7.x. Students learn how to perform various tasks from three user roles: requester, support staff, and problem manager. "

For the full article, visit: http://services.bmc.com/education/register/
class_details.cfm?orgin=Customer&IDc=1&cid=90174767.0

BMC Remedy Change Management 7.x: Using (WBT) 
According to BMC Software: "In this online course, students are introduced to the functionality of BMC Remedy Change Management 7.x. Students learn how to perform various tasks from three user roles: requester, support staff, change manager, change assignee and task implementer. "

For the full article, visit: http://services.bmc.com/education/register/
class_details.cfm?orgin=Customer&IDc=1&cid=90174766.0

BMC Remedy Asset Management 7.x: Using (WBT) 
According to BMC Software: "In this online course, students learn how to use the Remedy Asset Management 7.x application from the perspectives of an asset manager, purchasing manager, and receiving staff. "

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SUPPLIER SNAPSHOTS
Cheetah Learning: Featured Course

Windows Presentation Foundation (WPF) and
Silverlight Introduction: Hands-On
Learning Tree explains:  “Windows Presentation Foundation (WPF) is the next generation platform for creating user interfaces (UIs) with the Microsoft .NET Framework. Using WPF, developers and designers can easily create programs that are dynamic, data-driven and visually appealing. In this course, you program applications that integrate the major components of WPF. You also learn how to target your WPF applications for multiple platforms with Silverlight.”

For more information, please visit: http://www.learningtree.com/
courses/975.htm

Programming C# Extended Features: Hands-On
Learning Tree explains:  “C# has evolved since its introduction into a full data-manipulation language. New .NET 3.5 extended features enable programmers to streamline code, increase productivity and improve overall performance of applications. In this course, you apply .NET 3.5 extended features, including LINQ, to effectively integrate the object-oriented and data-manipulation capabilities of C# 3.0.”

For more information, please visit: http://www.learningtree.com/
courses/973.htm

Programming Visual Basic Extended Features: Hands-On
Learning Tree explains:  “With the introduction of .NET 3.5 extended features, including LINQ, Visual Basic has evolved into a full data-manipulation language. .NET 3.5 extended features enable programmers to overcome many of the difficulties encountered working with disparate data sources, such as relational databases, XML and object data. In this course, you learn how to apply extended features to programming problems.”

For more information, please visit: http://www.learningtree.com/
courses/974.htm
 
Integrating Mac OS X into a Windows Environment: Hands-On
Learning Tree Explains:  “As Mac OS X computers have gained popularity with a wider range of users, the need for seamless integration between Mac and Windows resources has become imperative. Network adminstrators must have the knowledge and tools required to integrate Mac OS X and Windows. In this course, you gain the skills to build a completely integrated OS X and Windows network.”

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Global Knowledge: Popular Courses

Microsoft Exchange Server 2007
Global Knowledge explains:  “Exchange Server 2007 is the latest version of Microsoft's premier messaging application. In this hands-on course, you'll learn to install and manage an Exchange Server 2007 network of servers and examine the critical new features from a real-world perspective. You will learn to manage multiple Exchange servers in various roles including Mailbox Role, Client Access Role, and Hub Transport.”

For more information, please visit: http://www.globalknowledge.com/
training/course.asp?pageid=9&courseid=10225&catid=184&country
=United+States

Implementing Windows SharePoint Services 3.0 and
Microsoft Office SharePoint Server 2007
According to Global Knowledge:  “In this five-day instructor-led course, you'll get the knowledge and skills to successfully implement Microsoft Windows SharePoint Services (WSS) version 3.0 and Microsoft Office SharePoint Server (MOSS) 2007 in your organization. Discover the importance of considering the architecture of your entire environment, including business and application needs, during the planning and deployment phases.”

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Learning Tree: New Classes

Achieving Excellence in Customer Service      
Learning Tree explains:  “Providing outstanding customer service and positive customer experiences often make the difference between gaining and keeping a customer or losing one. This course offers the tools and techniques to ensure you build and maintain mutually beneficial relationships with your customers. As a result, they become loyal advocates for you and your organization.”

For more information, please visit: http://www.learningtree.com/
courses/910.htm
 
Introduction to Knowledge Management      
According to Learning Tree:  “An organization's true competitive edge is the knowledge it holds--knowledge that is often contained in the minds of individuals where it can't be shared or improved and, frequently, is lost when those individuals leave the organization. A well-designed and implemented Knowledge Management program is essential to compile disconnected pockets of information to strengthen the effectiveness of an organization. In this course, you learn how to build a KM solution that leverages organizational and individual knowledge.”

For more information, please visit: http://www.learningtree.com/
courses/213.htm

Introduction to Microsoft Tools for Business
Intelligence: Hands-On   
According to Learning Tree:  “Business Intelligence is not a software program, but the application of software technologies that enables business users to make better and faster decisions based on enterprise data. In this course, you are introduced to the Microsoft Business Intelligence suite of software technologies. You learn how to build and integrate Microsoft tools into an end-to-end solution in order to achieve competitive business advantage.”

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Oracle University: Featured Training

Oracle Database 11g: Performance Tuning
Oracle explains:  “Students learn how to use Oracle Database 11g automatic tuning features such as SQL Tuning Advisor, SQL Access Advisor, Automatic Workload Repository and Automatic Database Diagnostic Monitor, and practice these tuning methods. The course focuses on the tuning tasks expected of a DBA: reactive tuning of SQL statements, maintaining SQL statement performance, and tuning the Oracle Database Instance components. Throughout the course, students practice the art of tuning an Oracle Instance through a series of workshops. The methodology is practiced in the workshops rather than taught.”

For more information, please visit:http://education.oracle.com/pls/
web_prod-plq-dad/show_desc.redirect?dc=D50317GC10&p_org_id=
1001&lang=US&source_call=

Oracle Database 11g: Warehouse Builder New Features       
Oracle explains:  “This course introduces the new and enhanced features of Oracle Warehouse Builder 11g Release 1. After completing this course, students should be able to appreciate the new and expanded features of this release, including an understanding of the business reasons and technical benefits of these features. With the focus on new and enhanced features only, this course is not intended as an overall introduction to Warehouse Builder.”

For more information, please visit:http://education.oracle.com/pls/
web_prod-plq-dad/show_desc.redirect?dc=D52368GC10&p_org_id=
1001&lang=US&source_call=

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Sun Microsystems: Featured Training

SMC/ HSC/ MVS Nearline Systems Administration   
Sun Microsystems explains:  “This course provides the basic skills necessary to install, set up, and operate a Nearline System.”

For more information, please visit: http://www.sun.com/training/
catalog/courses/STK-0265.xml

ExLM MVS Systems Administration   
Sun Microsystems explains:  “This course provides the skills necessary to use EXLM (Expert LibraryManager)as a software tool to manage the contents of a Nearline ACS.(The GUI EXLM program is used in this class).”

For more information, please visit: http://www.sun.com/training/
catalog/courses/STK-0266.xml

VSM MVS Systems Administration   
Sun Microsystems explains:  “This course presents in depth the VSM solution, with a primary focus on the VTCS software component. Key topics are architecture, administration, management, planning and installation of VSM.”

For more information, please visit: http://www.sun.com/training/
catalog/courses/STK-0267.xml

SVAA Administration for OS/ 390
Sun Microsystems explains:  “This course provides the skills necessary to perform administrator taskson the SVA (Shared Virtual Array) using the following two STK softwareproducts: SVAA (SVA Administrator) and SVAC (SVA Console). This coursewill also provide the skills necessary to perform Snapshot copies of DASDvolumes and data sets. Data replication with PPRC is also presented.”

For more information, please visit: http://www.sun.com/training/
catalog/courses/STK-0684.xml

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IBM: Featured Training

Developing IBM Maximo 5 Reports with Actuate   
IBM explains:  “Developing IBM MAXIMO 5 Reports with Actuate introduces the participants to the standard reports included with MAXIMO 5.2 and the Actuate suite of software tools. The Developing MAXIMO 5 Reports with Actuate course introduces participants to the standard reports and Key Performance Indicators (KPIs) included with MAXIMO 5.2. The participants are introduced to the Actuate suite of software tools. Participants will learn how to use reports in MAXIMO 5.2.”

For more information, please visit: https://education.lotus.com/rw/
lewwschd.nsf/All by Course Code/TV471

IBM Maximo Query and IBM Maximo eSpreadsheet 
According to IBM:  “IBM MRO Software has two reporting tools: IBM MAXIMO® Query and IBM MAXIMO® eSpreadsheet Designer.  MAXIMO Query is a new tool introduced in Actuate 7. MAXIMO Query is a simple, intuitive Web-based query tool designed for end-users of all levels of computing sophistication. Simpler and more straightforward than traditional querying tools, MAXIMO Query makes it easy for MAXIMO users to issue ad-hoc queries without having to know the location or structure of the underlying data. One does not need to know how to create a report in MAXIMO in order to use either tool. Because it leverages simplified naming structures and an intuitive Web-based wizard, MAXIMO Query enables business users to get the information they need quickly without having to wait for IT assistance. MAXIMO Query uses information objects, which are first created in eRDPro then posted to Actuate’s iServer. One accesses these objects to create individual queries; a single information object can support multiple queries. MAXIMO eSpreadsheet Designer enables Business Users to create reports in an Excel-Like Environment. eSpreadsheet (eSS) Reports offer significant formatting capability, along with the ability to create graphs.”

For more information, please visit: https://education.lotus.com/rw/
lewwschd.nsf/All by Course Code/TV479

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Red Hat: Popular Courses

Red Hat Enterprise Clustering and Storage Management    
According to Red Hat:  “RH436 Red Hat Enterprise Clustering and Storage Management provides intensive hands-on experience with storage management, Red Hat Cluster Suite, and the Shared Storage technology delivered by Red Hat Global File System™ (GFS). This 4-day course has a strong emphasis on hands-on lab activities using enterprise-class storage, server, and auxiliary equipment. A portion of the final day of class is entirely given over to additional lab time so that course participants have ample time to practice Cluster Suite and GFS skills in a realistic environment before returning to production systems.”

For more information, please visit: https://www.redhat.com/courses/
rh436_red_hat_enterprise_clustering_and_storage_management/

Red Hat Enterprise Clustering and Storage Management
Expertise Exam   
Red Hat explains:  “The Red Hat Enterprise Clustering and Storage Management Exam is a performance-based test of the skills covered in RH436 Red Hat Enterprise Clustering and Storage.”

For more information, please visit: https://www.redhat.com/courses/
ex436_red_hat_enterprise_clustering_and_storage_
management_expertise_exam/

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Microsoft: New Courses

Managing Enterprise Desktops Using the Microsoft Desktop
Optimization Pack       
Microsoft explains:  “This five-day instructor-led course will enable attendees to gain an understanding of the tools available in Microsoft Desktop Optimization Pack (MDOP) to improve their Change Management process and reduce support across their or their customer’s environment.”

For more information, please visit: http://www.microsoft.com/
learning/en/us/syllabi/7197afinal.mspx

Planning and Administering Windows Server 2008 Servers       
According to Microsoft:  “This five-day instructor-led course provides students with the knowledge and skills to implement, monitor, and maintain Windows Server 2008 servers.”

For more information, please visit: http://www.microsoft.com/
learning/en/us/syllabi/6430afinal.mspx

Report Design in Microsoft Office PerformancePoint 2007
Management Reporter 1.0   
Microsoft explains:  “This two-day instructor-led course provides students with the knowledge and skills to build basic and advanced financial statements using Management Reporter.”

For more information, please visit: http://www.microsoft.com/
learning/en/us/syllabi/PP001afinal.mspx

Automating Windows Server 2008 Administration with
Windows PowerShell  
According to Microsoft:  “This three-day instructor-led course provides students with the knowledge and skills to utilize Windows PowerShell for administering and automating administration of Windows Server 2008. The course focuses on cmdlets, script structure and flow control, language syntax, and implementation details of scripting administrative tasks using COM, WMI, and .NET foundations.”

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Cisco Systems: Featured Training

Network Security
According to Cisco Systems:  “Network Security will teach students to design and implement security solutions that will reduce the risk of revenue loss and vulnerability. As with existing courses offered by the Cisco Networking Academy, the focus of the course will combine hands-on experience, instructor-led and e-learning for students.”

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Citrix: New Courses

Citrix Provisioning Server 4.5: Administration  
Citrix explains:  “CTX-1900AI introduces administrators and other IT professionals to the operational theory behind Citrix Provisioning Server 4.5 and prepares them to install, configure and administer the product.  Interactive instructor-led discussion and hands-on exercises guide learners through tasks and prepare them to manage Citrix Provisioning Server 4.5 in production environments.”

For more information, please visit: http://www.citrixtraining.com/
courses/course_list.cfm

Ardence OS Streaming 4.1: Administration  
According to Citrix:  “This course introduces administrators and other IT professionals to Ardence OS Streaming 4.1 and prepares them to install, configure and administer the product. Interactive instructor-led discussion and hands-on labs and exercises guide learners through administrator tasks, preparing them to manage Ardence OS Streaming 4.1 deployments.”

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Cognos: New Training

Cognos 8 BI Event Studio: Creating, Scheduling and
Managing Agents (version 8.3) CBT
Cognos explains:  “The Cognos 8 BI Event Studio: Creating, Scheduling and Managing Agents (version 8.3) CBT covers an introduction to Event Studio, and how to create and run agents to monitor events through a business lifecycle in Event Studio. Through interactive learning activities you will learn the Event Studio process flow and how to build agents by defining event conditions and adding tasks.”

For more information, please visit:  http://support.cognos.com/
servlet-cs/etraining?pg=desc&CBT=1&COURSECODE=43126

Cognos 8 Planning: Essentials for Managing Planning
Projects (version 8.3)
According to Cognos:  “Cognos 8 Planning: Essentials for Managing Planning Projects (version 8.3) is a two-day, instructor-led course designed to teach project managers and implementation team stakeholders how to help ensure the success of a Cognos 8 Planning implementation. Participants will be introduced to the Cognos Solutions Implementation Methodology (CSIM), the elements of Cognos 8 Planning, and the underlying architecture. They will examine the process of creating a Cognos 8 Planning solution, and discuss how Planning relates to the other parts of Cognos 8. Participants will be shown a range of resources to help them successfully manage their implementations.”

For more information, please visit: http://support.cognos.com/
servlet-cs/ etraining?pg=desc&COURSECODE=43047&CLASS_
CODE=116700

Cognos 8 Planning Contributor: QuickStart for Business
Users CBT (version 8.3)
Cognos explains:  “The Cognos 8 Planning Contributor: QuickStart for Business Users (version 8.3) CBT provides the business user with a solid understanding of the Contributor Web application. At the end of the course, you will be able to access and navigate your Contributor Workflow screen, know how to efficiently enter data into the Web grid, and how to save and submit the data. You will learn about the planner and the reviewer roles in Contributor, how to manage workflow, and how to take the grid offline. You will also learn how to use the Contributor client and Excel extensions and the Contributor Add-in for Excel.”

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ESI International: Project Management Courses

Managing Projects   
ESI International explains:  “Managing Projects gives you the foundation to manage each stage of the project life cycle, work within organizational and cost constraints, set goals tied directly to stakeholder needs, get the most from your project management team, and utilize state-of-the-art project management tools to get the work done on time and within budget. Covering the entire project life cycle, this course is built around best practices currently used in today’s fast-paced business environment. The latest insights from the Project Management Institute’s A Guide to the Project Management Body of Knowledge (PMBOK® Guide), which incorporates information critical to project success, are also highlighted.”

For more information, please visit: http://www.esi-intl.com/
public/e-training/desc.asp?code=PMC0304

Contract Management Principles and Practices  
ESI International explains:  “As a project manager, you must be able to work effectively with contracting managers, purchasing professionals, and subcontractors to accomplish key objectives. Because contracts are developed in an increasingly complex environment, including the rising use of contracted supplies and services throughout government and industry, a solid understanding of the contracting process is critical, and can give you an advantage whether you're on the buyer's or seller's side.
Get an overview of all phases of contracting, from requirements development to closeout. See how incentives can be used to improve contract results.  This course explores these vital issues from the project manager's perspective, highlighting your roles and responsibilities to give you greater influence over how work is performed. You'll also discuss actions that can be taken to help ensure that contractors or subcontractors perform as required under the contract.”

For more information, please visit: http://www.esi-intl.com/
public/e-training/desc.asp?Code=PMC0207&Series=16

Quality for Project Managers   
According to ESI International:  “Quality for Project Managers brings to the forefront the essentials of quality management and its vital link to business success. It traces the history of the quality movement as well as focuses on modern business trends and what it means to be a world-class quality organization. You'll learn about the philosophy and principles of quality management and learn how to translate these concepts into specific actions that are key to successful improvement efforts. You will practice concepts, tools, and techniques using an integrated case study that requires application of skills learned.”

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HP: Featured New Courses

HP NonStop NB-Series Field Support Training  
HP explains:  “This 10-day course provides the knowledge needed to perform preventive and corrective maintenance on an HP Integrity NonStop BladeSystem. Learn how to perform system configuration and installation, diagnose failures to a field replaceable unit (FRU) level, perform system updates, and monitor, modify, and control an NB-series server utilizing the Open System Management (OSM) and Subsystem Control Facility (SCF) products. The course is 55 percent lecture and 45 percent hands-on labs using HP NB-series servers.”

For more information, please visit:  http://www.hp.com/
education/courses/hg768s.html

HP Service Manager 7.x Software: End User   
According to HP:  “This course is intended to provide Service Manager end user training which will help your users get a high level understanding of the standard Service Manager interfaces. HP also provides a comprehensive training program designed to meet the custom training needs specific to your implementation. This course teaches end-users the benefits and functionality of Service Manager. Topics include Navigation, ServiceDesk, Incident Management, Problem Management, Configuration Management, Change Management, and Request Management.”

For more information, please visit: http://www.hp.com/
education/courses/hf517x.html

BladeSystem administration for HP-UX 
According to HP:  “In this 3-day course, students will learn how to successfully manage HP Integrity BladeSystem servers with HP-UX. This course focuses on system administration components rather than hardware deployment. The course introduces the BladeSystem enclosure, BladeServer models, BladeStorage models, Interconnect modules, HP Onboard Administrator, HP Virtual Connect and network storage solutions. It then highlights the HP BladeSystem c-Class server management using HP Systems Insight Manager. The course is 60% lecture and 40% hands-on labs using HP Integrity systems.”

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Third Sky: ITIL Courses

ITIL® Version 3 Advanced 
Third Sky explains:  “The Service Strategy course provides learners with a deeper understanding of the ITIL Service Strategy element of the ITIL Service Lifecycle and how it may be implemented to enhance the quality of IT service management within an organization. IT professionals working in roles associated with strategic planning, execution and control within a service-based business model will receive a deeper understanding of the functions and processes of Service Strategy.”

For more information, please visit: http://www.thirdsky.com/
site/content/training_itil_v3_advance.aspx

Service Desk Manager
According to Third Sky:  “The Service Desk Manager training course runs over four days and leads to the Service Desk Manager qualification. This is a highly interactive course which from the beginning involves students via discussions, exercises and presentations. The course reviews the student's understanding of the Service Desk/Support environment and their pivotal role within the organization whilst promoting a greater understanding of the current market place and the responsibilities of the Service Desk Manager.”

For more information, please visit: http://www.thirdsky.com/
site/content/training_itil_service_desk_manager.aspx

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Symantec: Security Awareness Training

Symantec Security Information Manager 4.x
According to Symantec:  “The Symantec Security Information Manager 4.x course is designed for security professionals and network security administrators who are tasked with proactively identifying, prioritizing, and resolving critical security incidents to reduce security risk and become compliant with regulations, such as HIPAA, Graham-Leach-Bliley, and so on. This course delivers an overview of the Symantec Security Information Manager 9500 Series appliances and the Information Manager console, including details about the components, architecture, features, and benefits.”

For more information, please visit: https://education.
symantec.com/Saba/Web/sena;jsessionid=0001cxItie6a
EmHulI5lKTlGMIA:11rhl8fb6

Symantec Enterprise Security Manager 6.5
Technical Training 
According to Symantec:  “The Symantec Enterprise Security Manager 6.5 course trains students to install, configure, and manage Symantec Enterprise Security Manager (ESM) 6.0 through 6.5 - using advanced management techniques - across a Windows environment. The course also examines the strong reporting features.”

For more information, please visit: https://education.
symantec.com/Saba/Web/sena;jsessionid=0001cxItie6a
EmHulI5lKTlGMIA:11rhl8fb6

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SUPPLIER SNAPSHOTS
Sybase: New Courses

Fast Track to PowerBuilder Part I   
Sybase explains:  “Part I of the Fast Track to PowerBuilder Series will get you started with PowerBuilder development by building and deploying a fully-functional application using the business requirements of an actual business use case. Learn the core features of the Integrated Development Environment (IDE), after which you will begin to create PowerBuilder Workspaces, Application Targets, work with Application Objects and manipulate PowerBuilder libraries.”

For more information, please visit: http://www.sybase.com/
detail?id=1056474

Fast Track to PowerBuilder Part II   
Sybase explains:  “Part II of the Fast Track Series allows you to learn how to use PowerBuilder to build and deploy fully functional applications using the more advanced features of PowerBuilder 9, 10 and 11. Continue to improve your skills by learning the best practices for advanced client/server PowerBuilder development.”

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SUPPLIER SNAPSHOTS
SQLSoft: Featured Courses

Maintaining and Troubleshooting Windows
Vista Computers   
According to SQLSoft:  “This three-day instructor-led course provides students with the knowledge and skills to successfully maintain and troubleshoot Windows Vista computers.  It will provide them with the knowledge and skills necessary to identify technical problems that can occur in an organization's client computers. The course will focus on five main troubleshooting areas: operating system, hardware, networking, security, and applications.  It will also provide the knowledge and skills necessary to monitor and maintain Windows Vista client computers.”

For more information, please visit: http://www.sqlsoft.com/
coursedescriptions/MS-5118.html?c=1454

Designing for Enterprise Security with Windows
Group Policy Objects   
According to SQLSoft:  “This course provides a thorough grounding in the implementation and management of GPOs from Windows Server 2000 to Windows Server 2008 and from Windows 2000 to Vista. In addition to learning about the new group policy objects in Vista and Windows Server 2008, you'll also learn how a single Vista workstation can enable you to use the new group policy management tools in your XP and Windows Server 2003 environment. You'll also be introduced to GPO change management techniques critical to low risk deployment of GPO strategies.”

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SUPPLIER SNAPSHOTS
Serena: Featured Training

Serena ChangeMan ZMF Implementation & Project
Management
Serena explains:  “This course provides an in-depth analysis on the project plan to implement Serena ChangeMan ZMF across the complete application development lifecycle. Software Change Management best practices and specific tasks required to deploy Serena ChangeMan ZMF are discussed.”

For more information, please visit: http://www.serena.com
/services/education/course-catalog.html

Serena ChangeMan ZMF ISPF Workshop
Serena explains:  “This course focuses on Interactive System Productivity Facility (ISPF) Dialog Manager and understanding and customizing ISPF panels and skeletons. Discussion includes all ISPF processing elements and their interaction, the ISPF Dialog Test utility and common customizations for Serena ChangeMan ZMF and ISPF.”

For more information, please visit: http://www.serena.com/
services/education/course-catalog.html

Serena ChangeMan ZMF Options and Advanced
Administration
According to Serena:  “This course consists of individual modules addressing the implementation, configuration, customization, and maintenance of Serena ChangeMan ZMF administration."

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SUPPLIER SNAPSHOTS
Novell: Just Released

Administering Novell Open Enterprise Server 2
for Linux   
According to Novell:  “This course teaches networking professionals to perform common administrative tasks using the services provided in Novell® Open Enterprise Server 2. You will install Novell Open Enterprise Server 2 and perform tasks often required of employees who provide support for medium-sized to large networks. This course introduces you to the file storage, printing, and network administration solutions that make Novell a world leader in enterprise infrastructure software.”

For more information, please visit: http://www.novell.com/
training/courseware/ts_proj_info.jsp?pid=21243

Advanced Technical Training Novell iChain 2.3
Novell explains:  “With Novell® iChain® providing you with a complete network-integration solution and a firm access-management foundation you can separate security from individual applications and Web servers, enabling single-point, policy-based authentication management and access privileges. By taking this Advanced Technical Training course on Novell iChain, you''ll learn to simplify security management, control your use of digital assets across the extended enterprise and get more from your technology investments.”

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SUPPLIER SNAPSHOTS
MindLeaders: Business Training

Business Ethics
According to MindLeaders:  “The Business Ethics series provides a common sense, practical approach to doing good work, emphasizing the need for people to prepare in advance for ethical dilemmas. The series takes an honest, realistic view of how managers can help improve ethical behavior in the rushed, output-driven business environment.”

For more information, please visit:  http://catalog.
mindleaders.com/catview.asp?obj=bethicalul&ot=bg&flv=cp

Communicating with Power
According to MindLeaders:  “Most people's jobs include working with a lot of people who are coworkers from across the company (or even from other companies). Many times, doing your job properly depends upon other people doing the things or having the information you need. How can you persuade, influence, and inform other people in ways that will make things happen? This series will talk about how to spark action and motivation from others, especially ones who are not in a direct line of command with you.”

For more information, please visit: http://catalog.
mindleaders.com/catview.asp?obj=srs.pocomm.c6g&ot=bg&flv=cp

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Upcoming Technology Events

Aug 21 - 29, 2008:  SANS Virginia Beach
2008, Virginia Beach, VA
SANS is pleased to announce SANS Virginia Beach 2008, August 21-29, 2008, where we’ll be providing thirteen courses designed to keep you up to date with today’s changing IT environments. Managers and hands-on technical staff at all levels will want to attend this important industry event.

For more information, visit: http://www.1105govinfo.com/
calendar/179.html

September 2, 2008:  Webcast,  PowerDesigner:
Aligning business and IT. 12:00 p.m. ET
PowerDesigner is a data-modeling and collaborative design tool for enterprises that need to build or re-engineer applications quickly, cost-effectively and consistently. It works with all modern RDBM systems and uniquely combines several modeling techniques (UML, Business Process Modeling and market-leading data modeling) with leading development environments (Microsoft .NET, Workspace, PowerBuilder, Java and Eclipse) to bring business analysis and formal design processes to the traditional software development lifecycle.

For more information, visit: http://response.sybase.com
/215353?elqpurlpage=64&salesperson=CEC
 
September 4, 2008; Webcast, Performance,
reliability, scalability…The operational advantages
of Sybase Replication Server in Oracle DBs, 12 p.m. ET
In a world where data stability and continuous up-time are everyday requirements, more and more Oracle users are guarding data integrity and ensuring high availability with Sybase Replication Server—the industry standard for data replication performance and reliability.

For more information, visit: http://response.sybase.com/
10F809?elqpurlpage=64&salesperson=CEC

September 4, 2008:  Meeting, Learning's Value
to the Enterprise, 7:30 a.m. Eastern, New York City
In today’s business environment, value is increasingly driven by the knowledge and skills of the workforce. With this emphasis on human capital, workforce development is more critical than ever before as organizations look to grow the bottom line. In the 2008 Chief Learning Officer Breakfast Club series, our panel of industry experts will lead conversations in major cities around the United States about the role that the learning organization plays in creating tremendous value in the enterprise.

For more information, visit: http://www.clomedia.com/
events/Breakfast-Club/2008/June/195/index.php

September 8 - 10, 2008:  Conference, Computerworld’s
Business Intelligence Perspectives, Phoenix, AZ
With increased attention to top-line growth, today's leading organizations are exploring the full potential of business intelligence investments. As well, they're learning that governance and master data management require a significant resource dedicated to planning and deployment. With increasing pressure for business intelligence to deliver, what are the more successful strategies in today's landscape of possibilities? Who's doing it best? And how can you weave best practices from peer organizations into your BI strategy?  Whether your priorities are to make better business decisions using analytics, dashboards and visualization, to exploit new opportunities with search, content analytics, and mobile users, or to simply make BI more process-driven and pervasive, Business Intelligence Perspectives will help.

For more information, visit: http://www.biperspectives.com/
default.aspx

Sept 10 - 12, 2008:  Summit, Gartner Business
Process Management Summit 2008,  Washington, DC
The Gartner Business Process Management Summit 2008 offers the latest insight on creating and sustaining an agile process-powered organization. Align business strategy and IT to maximize operational agility, providing new opportunities to expand revenues and productivity.

For more information, visit: http://www.gartner.com/it/
page.jsp?id=611409

September 15 - 17, 2008:  Summit, Gartner
Web Innovation Summit, Los Angeles, CA
Focused on the next generation of web technologies, methodologies, vendors, and culture, this two and half-day summit will address Web 2.0 workplace technologies and their business implications. You will also learn about social networking, blogs, wikis and Open APIs and their place in the enterprise.

For more information, visit: http://www.bea.com/
framework.jsp?CNT=gartner_innovate_summit_15to17
sept08.htm&FP=/content/news_events/events

September 15 - 18, 2008: Seminar, ASIS
International 2008,  Atlanta, GA
The security challenges you face could be global, domestic, or internal. They could explode in an instant, or unfold over time. Your ability to reduce the risk and manage the impact increases—IF you have the knowledge, skills, tools, planning, and processes to handle what comes. ASIS 2008 is the recognized world leader in providing security professionals like you with the resources you need to get the upper hand.

For more information, visit: http://www.asisonline.org/
education/programs/noframe/2008seminar/default.html

Sept 15 - 18, 2008:  Conference, ASIS
International 2008,  Atlanta, GA
The security challenges you face could be global, domestic, or internal. They could explode in an instant, or unfold over time. Your ability to reduce the risk and manage the impact increases—IF you have the knowledge, skills, tools, planning, and processes to handle what comes. ASIS 2008 is the recognized world leader in providing security professionals with the resources needed to get the upper hand.

For more information, visit: http://www.1105govinfo.com/
calendar/299.html

September 21 - 25, 2008:  Conference,
Oracle OpenWorld 2008, San Francisco, CA
Welcome to Oracle OpenWorld 2008.  Welcome to the world's largest gathering of Oracle customers, partners, developers, and technology enthusiasts.  As you'll see throughout this site, Oracle OpenWorld 2008 offers more opportunities than ever for learning, collaborating, and connecting with experts and peers. But don't wait for September: Join the conversation now.

For more information, visit: http://www.oracle.com/
openworld/2008/index.html

September 22, 2008:  Workshop, Creating
Your SharePoint Strategy, Orlando, FL
Microsoft SharePoint is one the fastest growing software products. If your organization uses SharePoint, you need a strategy for it. With a vast array of functions for collaboration, content management, Web applications and portals, and workflows, SharePoint is a potentially powerful new development platform. However, with its high potential come risks, ranging from information chaos to security breaches to new budget-busting requirements for IT. The difference between success and failure is proper positioning of SharePoint within your existing software fabric, as well as strategies for collaboration and application development.
In this workshop, benefit from the latest research on best practices for deploying, managing and leveraging SharePoint within your organization. Forrester analysts focus on helping you learn how to position this new class of middleware into your larger computing fabric. Use cases describing successful adoption are highlighted.

For more information, visit: http://www.forrester.com/
events/eventdetail?eventID=2364

Oct 12 - 16, 2008:  Symposium, Gartner
Symposium/ITxpo 2008, Orlando, FL
Symposium/ITxpo marries the enterprise goals IT professionals and business leaders tell us are priorities for their organizations, with the technologies and disciplines needed to realize those goals. Armed with those insights and actionable advice, conference attendees return to work better-equipped to succeed both as an organization and as an individual.

For more information, visit: http://www.gartner.com/
it/sym/2008/sym18/sym18.jsp

October 13 - 16, 2008:  Conference, IBM
WebSphere Portal Technical Conference, Nashville, TN
Interact with product experts and understand the innovations delivered with latest IBM WebSphere® Portal Version 6.1 releases. Platform extensions and updates include enhanced Web 2.0 and standards support, improved performance and updated portal-based IBM accelerator solutions that are intuitive to use, helping organizations to easily create SOA based composite applications enabling faster deployment and user productivity through flexible infrastructures that accelerate interactions with information, business processes and people to be more effective.  Receive technically advanced product detail and directions, hands-on expert training, certification, customer case studies, technical rountables, architect's panel discussion forums, and best practices from IBM product architects and developers, IBM Business Partners and peer customers.

For more information, visit: http://www-304.ibm.com/
jct03001c/services/learning/ites.wss?pageType=page&c=a0015308

Oct 13 - 17, 2008:  BMC UserWorld 2008,
Miami Beach, FL
Join us this October at BMC UserWorld Miami
Join your peers this October in Miami Beach, Florida, for UserWorld 2008, the must-attend event for BMC customers and partners. Now in its third year, UserWorld is for IT professionals looking to exchange ideas with other professionals, receive useful tips and actionable ideas, and learn best practices — all ways to help you extend your use – and value – of BMC solutions.

For more information, visit: http://www.bmc.com/
userworld/miami/?Z1_OTH_UserWorld&attr=event

October 15 - 17, 2008:  Conference, HDI
Service Management 2008 Conference and
Expo, Miami FL
Join HDI at their newest event focusing on key topics in the service management. Using an in-depth workshop format, participants will explore the critical role of IT support by focusing on these five essential tracks:  Leadership, IT Service Management Processes, Service Portfolio, Performance Measurements and Metrics, and Workforce Management.

For more information, visit: http://www.thinkhdi.com/
SM2008/

October 26 - 31, 2008:  Conference, IBM
Information On Demand 2008, Las Vegas, NV
Attending IBM Information On Demand 2008 global conference provides a great return on investment for your company. The conference features technical and business leadership tracks and programs specifically designed to develop skills, ensure higher productivity and improve problem-solving capacities.

For more information, visit: http://www-306.ibm.com/
software/data/conf/

On Demand:  Webinar, Aligning IT and
Business with Demand Management
Harvey Levine is our featured expert on this live webcast focusing on Demand Management. Join us and learn about some of the best tools and strategies for managing the diverse flood of demands that threaten to overwhelm IT organizations.

For more information, visit: http://www.serena.com/
pages/campaigns/09nappm_ppm-5-21-webinar-on-demand/
index.html?Campaign_Id=35020&Activity_Id=18501

On-demand:  eSeminar, IT security: 
Mitigating the risks of Web intrusion
As government agencies turn increasingly to the Web to conduct business with the public and work across agency domains, so too are the risks of network intrusions increasing via the Web.  Tune into this recent interactive GCN InSight eSeminar and learn the six essential practices to mitigating those risks from one of the government’s long-standing advocates of network security practices, Edward Meagher, deputy CIO of the Department of Interior (CISSP).  During the eSeminar, Meagher will discuss what standards to consider in establishing a DMZ for Web access, as well as practical approaches to letting the right people in and keeping the wrong people out of agency networks via the Web.

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